Cell Phone Registration

Cell phone registrations are now being accepted.

Rules for cell phone registrations

  1. Only cell phones with “post-paid” billing arrangements will be allowed:
    • Post-paid cell phones are phones where the user chooses a calling plan and enters into a regular billing arrangement, commonly a contract, with the provider. Examples include AT&T, Verizon, Sprint, and T-Mobile.
  2. Pre-paid cell phones are not allowed due to TDCJ security policies, and will NOT be approved:
    • Pre-paid cell phones (Pay-As-You-Go) are phones for which credit is purchased in advance. Providers include TracFone, Boost Mobile, Verizon Prepaid, Cricket, Metro, and T-Mobile Prepaid.

  3. You may keep your landline phone registered AND register your cell phone.
  4. You cannot change your landline phone number to a cell phone number and still receive calls from an offender without calling the Enrollment Center to register the number as a cell phone. All numbers changed from a landline to a cell phone will be blocked until you call to re-register it as a cell phone.
  5. If you are registering more than one cell phone, you have to register each cell phone separately.

There are two ways to register a cell phone:

  1. Register manually by mailing in a form and the required documentation. Due to the significant increase in customers registering cell phones, hold times are long. To avoid long hold times, and to save your cell phone minutes, we recommend that you REGISTER MANUALLY.
  2. Call the Enrollment Center at 1.866.806.7804, option 1, 0, from the cell phone you are registering. The representative will call your cell phone provider with you on the line to verify ownership of the account and confirm that the cell phone is not pre-paid.